The internet is used by Computer Solutions to provide instant remote support to our customers. Through this service, we are able to gain control of a remote PC over the web in seconds, without the need to pre-install software.

Please note that our remote support is only available during working business hours. A minimum of one hour is required.



State-of-the-Art Security
  • End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
  • Multi-level, permission-based access
  • Auto-revocation of access rights when session is terminated
  • MD5 Hash for enhanced security and traceability with file transfers
  • Hosted at a leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring
System Requirements
  • Windows 7, Vista, XP & Server 2003 (all including 64-bit); Windows 98, ME & 2000
  • Apple Macintosh OS X 10.4 (Tiger), 10.5 (Leopard), and 10.6 (Snow Leopard)
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

To request a remote support session, simply click the link below and follow the installation instructions.  PLEASE NOTE:  The installation will create a small "calling card" on your computer which will allow you to connect to our support station.  We do not have the ability to access your computer without you first initiating a support request and then confirming the request for remote support.  Simply having the icon on your desktop and the application on your computer makes it more convenient for you.  If you choose to leave the Online Support software installed on your computer, you need not install the software in the future to request a support session, simply click on your online support icon.

Click HERE to request a support session!
 

News/Updates

Thank You Knox County!
May 27, 2010- Computer Solutions voted by the people of Knox County as the Best of the Best Computer Service.
 
Computer Solutions LLC Earns Apple Service Endorsement

ROCKLAND (March 15, 2010)—Good news for Midcoast Maine Mac users! Todd Gustafson, owner of Computer Solutions in Rockland, has announced that his company has earned a service endorsement from Apple, Inc.

Until last week, local Apple customers had to trek to Augusta or even Portland for their in-warranty computer repairs. Now Mac owners who need service can benefit from a conveniently-located service center where the sidewalk sign reads, “We will fix it because we care.”
Apple doesn’t let just anyone repair in-warranty computer products for them. A strict set of guidelines and prerequisites must be met before a business may boast the title of Apple Authorized Service Provider. “It’s been several years since the area has had an Authorized Service Provider for Apple Computers,” says Gustafson. “We’re truly excited to be able to provide our Apple customers with a trusted local source for in-warranty computer repairs.” Gustafson is one of a select group of computer technicians who is a CompTIA A+ Certified for PC repair and an Apple Certified Macintosh Technician. 

Apple Authorization gives Computer Solutions access to Apple’s comprehensive technical support system, allowing Computer Solutions the ability to provide warranty repair service for all Apple computers covered under the initial year of warranty, or the 3-year extended “Apple Care” warranty period.  While the team at Computer Solutions has been able to service Apple Computers in the past, the new tools allow this warranty service, as well as the ability to train future Apple Certified Technicians within the organization.